R. Hari, GM Human Resources, Lemon Tree Hotel Company.
Challenge: Over 90% of the 13% disabled employees currently employed are speech and hearing impaired. Hence communication and understanding is a big challenge. All these employees basic qualification is just schools final or less. Another big challenge is to impart basic technical knowledge of Housekeeping and Food & Beverage Service verticals, wherein most of EWDs are employed.
Innovation: To overcome any these challenges the organization has created its own dictionary, which consists of visual aids carrying pictures and parallel demonstrations by a sign language expert, a picture and video in the same frame. This not only builds an environment for an inclusive work force but raises the skills of the staff.